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    Software Onboarding Specialist

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      Software Onboarding Specialist

      Location: Birmingham

      Salary: £50000 - £65000 per annum

      Contract Type: Permanent

      Customer Onboarding Specialist Hybrid Role – Dynamics 365 Sales /Service Business Central

      Are you prepared to embark on a journey where you can drive meaningful impact in ensuring your clients’ success? We’re in search of a dedicated and passionate Customer Onboarding Specialist to join our dynamic team. If you possess a talent for problem-solving, a profound understanding of Business Central, and a commitment to helping clients thrive, we invite you to explore this opportunity.

      Overall Responsibilities:
      In the role of a Customer Onboarding Specialist, you’ll play an instrumental role in setting up our clients for immediate success. Your primary mission is to facilitate the seamless transition of clients transferring from another partner. Your key responsibilities encompass educating new clients, resolving existing system issues, and ensuring the smooth assimilation of our products and services into their operations.

      Key Skills and Experience:

      3+ years’ experience with Business Central in either a support or consulting capacity.
      Experience with Dynamics 365 Sales or Service
      A deep passion for ensuring clients’ success.
      The ability to swiftly grasp new technologies and effectively communicate them to clients.
      Exceptional communication skills.
      Strong problem-solving acumen.
      A comprehensive understanding of business operations and the capacity to discern operational challenges.
      Willingness to conduct on-site visits to complete the onboarding process.
      Main Areas of Responsibility:

      Deliver and continuously enhance the existing onboarding process.
      Develop a profound understanding of transferring clients’ business processes and operational objectives.
      Conduct thorough reviews of clients’ existing solutions to document their current use of Business Central or D365 CRM and identify any extant issues, including processes, system problems, and training requirements.
      Construct comprehensive onboarding documentation and formulate an onboarding plan that encompasses resolutions for existing issues, consultancy requisites, and training needs.
      Manage the client’s experience throughout the onboarding process until handover to the Customer Engagement Manager and Helpdesk.
      Execute follow-up reviews as needed to ensure client satisfaction and success.
      This is your opportunity to join us and make a significant difference in your clients’ success. If you’re ready to elevate your career to the next level and become an integral part of a team that values your expertise, we encourage you to apply today!

      Don’t miss out on this exciting opportunity—apply now to become the next Customer Onboarding Specialist for your clients!

      All our roles are UK based. When submitting your application to Colossus, please ensure the following

      • Your CV has your address and postcode.
      • You also have your correct phone number and email address so we can contact you asap regarding your application.
      • For confidentiality purposes, please remove any reference contact phone number’s and email address details from your CV.