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    Service Delivery Manager / Account Manager

      Attach a CV (Accepted file types: pdf, doc, docx, rtf.)

      Service Delivery Manager / Account Manager

      Location: Birmingham

      Salary: £55000 - £58000 per annum

      Contract Type: Permanent

      Service Delivery Manager / Account Manager – UK Remote with 1 day per month in the office

      About the Role:
      Our client, a leader in digital solutions, is seeking a proficient Service Delivery Manager / Account Manager to join their dynamic team in the UK. They have a diverse range of global clientele, providing innovative solutions tailored to their needs.

      Responsibilities:

      Service Delivery and Contract Management:

      Lead the delivery of services in accordance with contractual obligations and service level agreements.
      Develop and execute a robust service strategy and plan, ensuring alignment with client objectives.
      Act as the primary operational escalation point and manage budgetary constraints effectively.

      Financial Management:

      Meet profit targets and revenue forecasts while effectively managing costs.
      Foster positive client relationships to facilitate timely payments and mitigate financial risks.
      Contribute to financial reporting and reviews to ensure account health.

      Customer Relationship Management:

      Cultivate enduring relationships with key client stakeholders, addressing and resolving issues promptly.
      Identify opportunities for service enhancements and align offerings with client strategies.

      Contract Growth:

      Collaborate with the Account Director to identify and pursue opportunities for contract expansion.
      Contribute to contract renewal and extension negotiations to maximize client value.

      Experience:

      3+ years of experience in customer-facing operational roles, preferably in B2B technology or software environment.
      Proven track record in managing complex software services and engaging with senior clients.
      Experience in financial management and P&L accountability.

      Behaviours/Skills:

      Strong decision-making and planning abilities within complex operational settings.
      Excellent communication, negotiation, and interpersonal skills.
      Driven by customer satisfaction and results-oriented.
      Ability to thrive in a fast-paced, collaborative environment.
      Knowledge:

      Understanding of business relationship management principles.
      Familiarity with service/project management methodologies (e.g., ITIL, PRINCE).
      Knowledge of software/service operations and modern IT infrastructures preferred.
      What’s in it for You?
      Join a forward-thinking organization that values inclusivity and offers a flexible, hybrid working environment. Enjoy competitive benefits including private healthcare, life assurance, and performance-related bonuses.

      All our roles are UK based. When submitting your application to Colossus, please ensure the following

      • Your CV has your address and postcode.
      • You also have your correct phone number and email address so we can contact you asap regarding your application.
      • For confidentiality purposes, please remove any reference contact phone number’s and email address details from your CV.