Senior Consultant – Customer Services MS Dynamics Business Central Sales Marketing CRM
Your path to professional growth and client engagement starts here! We are looking for a Senior Consultant to join our Customer Services team, working closely with existing clientele to provide top-tier consultancy and strategic guidance. If you are a seasoned professional with a passion for delivering exceptional service and driving results, this is the opportunity you’ve been waiting for.
As a Senior Consultant within the Customer Services team, your primary mission is to collaborate with our dedicated customer services team to deliver high-level consultancy and offer strategic advice to our valued clients. Your expertise and insights will play a pivotal role in guiding our customers towards success.
**Main Areas of Responsibility:**
– Support and advise the team to help steer our customers’ solutions in the right direction.
– Collaborate with Key Account Managers to maintain close and regular contact with client accounts, whether through phone consultations or on-site visits as needed.
– Work in tandem with account managers to provide expert guidance to existing NAV customers regarding upgrades, process improvements, and Account Plans.
– Assist in creating requirement documentation, change requests, and proposals for our existing clients, complete with estimates.
– Promote additional services provided to existing customers.
– Proactively identify project and sales opportunities within existing accounts by maintaining periodic client liaisons.
– Collaborate with the HelpDesk team as necessary to ensure the mitigation of frequent/recurring customer cases.
– After strategic owner’s customer visits, generate delivery plans with the aim of incorporating them into Account Plans and ensuring our internal systems are up to date.
– Collaborate with the sales and helpdesk teams to onboard customers, mitigate risks, identify opportunities, and set clear deliverable expectations.
– Lead smaller Customer Delivery projects, taking on various roles from Project Manager, Consultant, and Testing.
– Conduct product demonstrations for existing customers when required.
– Provide constructive feedback on internal process improvements and contribute to the development of document and process standards.
– Support the development of our standard extension library by reviewing Change Requests and monitoring patterns/repeat requests.
This is your chance to make a meaningful impact on our clients’ success and contribute to our team’s growth and development. If you are ready to take your career to the next level and be part of an organization that values your expertise, we invite you to apply today!
MS Dynamics Business Central Sales Marketing CRM
All our roles are UK based. When submitting your application to Colossus, please ensure the following