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    IT Support Engineer

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      IT Support Engineer

      Location: Warwick

      Salary: £20000 - £30000 per annum

      Contract Type: Permanent

      IT Support Engineer AD Azure HyperV

      Are you ready to take your IT career to the next level? We are delighted to present an outstanding opportunity with our esteemed partner. Join a dynamic and innovative team where your technical expertise and problem-solving skills will shine. If you are passionate about technology and aspire to provide top-tier IT support, this role could be your perfect fit.

      Role Overview:

      As an IT Support Engineer, you will play a crucial role in ensuring effective IT assistance across all aspects of the business operations. Reporting to the Group IT Manager, you will also provide essential backup and support to the Lead Infrastructure Engineer. Your responsibilities will encompass supporting and maintaining Microsoft Server and Desktop operating systems, Azure, O365, Microsoft Exchange, and the general upkeep of IT-related hardware and software. This role offers exposure to a diverse range of IT projects and activities, co-located across multiple sites

      Key Accountabilities:

      Review system designs to ensure the selection of appropriate technology, efficient resource utilization, integration of multiple systems, and adherence to ‘Secure by Design’ principles.
      Assist the IT department in implementing, administering, and supporting infrastructure solutions and services.
      Troubleshoot and identify problems across various technology domains, including compute, storage, networking, physical infrastructure, software, and cloud.
      Identify the correct procedures and channels for issue resolution, monitoring progress updates for users.
      Support and administer various IT components, including Virtualization (Hyper-V, NAS, SAN’s), Network (LAN, WAN, WLAN), Active Directory, Azure, O365, DNS, DHCP, CCTV, and more.
      Contribute to Infrastructure Strategies, implementations, and training.
      Develop ongoing IT strategies to meet the evolving needs of the business.
      Maintain the security, confidentiality, and integrity of information systems (Information Security).
      Handle general IT administration tasks across all systems.
      Create technical documents.
      Manage system backups.
      Apply problem-solving skills effectively.
      Administer and support remote clients.

      Skills / Abilities:

      Technical competence in areas such as Active Directory, Azure Active Directory Connect, Azure WVD, Azure Files, DNS, DHCP, PowerShell, firewalls, routers, switches, Virtualization platforms (Hyper-V), Windows Server, SAN Technologies, Windows Client, Microsoft Exchange, VOIP Telephone Systems, Backup Solutions, and knowledge of CAD Software (an advantage).
      Minimum of 1 year of IT infrastructure support experience in a similar-sized company.
      A-level qualification.
      Strong self-motivation and dynamism.
      Excellent problem-solving abilities and the initiative to resolve issues efficiently.
      Collaborative teamwork skills.
      Effective presentation and communication skills.
      Quick learning ability.
      Capability to work under pressure.
      Keen attention to detail.
      Willingness to work offsite at client locations.
      Familiarity with operating a Technical Help Desk.

      All our roles are UK based. When submitting your application to Colossus, please ensure the following

      • Your CV has your address and postcode.
      • You also have your correct phone number and email address so we can contact you asap regarding your application.
      • For confidentiality purposes, please remove any reference contact phone number’s and email address details from your CV.