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    2nd Line Support

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      2nd Line Support

      Location: Dudley

      Salary: £25000 - £32000 per annum

      Contract Type: Permanent

      2nd Line Support Office 365 Exchange AD, Part office based

      Are you an experienced 2nd Line IT Support Technician looking for a new opportunity? We are currently seeking a skilled individual to join the Support Team of our client, a rapidly growing managed service provider serving numerous business customers in the West Midlands. With excellent opportunities for career progression, this role is perfect for someone who has the potential to develop their skills and thrive in a dynamic environment.

      Technical Skills Required:

      To excel in this role, you should possess the following technical skills:

      Excellent problem-solving and troubleshooting abilities
      Strong understanding of Windows Operating Systems and experience in providing support
      Proficiency in networking, including TCP/IP, router configuration, DHCP, DNS, etc.
      Sound knowledge of cloud technologies, particularly Office 365
      Experience with WatchGuard, Ubiquiti, and ConnectWise products is a bonus
      Proficiency in Windows Server Administration
      Good understanding of security requirements and best practices

      As a Level 2 IT Support Technician, your responsibilities will include:

      Remote and on-site troubleshooting of customer IT issues
      Performing server backup checks and proactive maintenance
      System configuration and repair
      User access and security administration
      Providing exceptional customer service
      Maintaining accurate records and documentation
      Prioritizing workload and effectively managing pressure
      Following, maintaining, and enhancing standard operating procedures
      Occasional travel to customer sites will be required, so a valid driving license and access to a properly insured vehicle are necessary.

      If you are a customer service-oriented individual who thrives in a team environment, possesses strong organizational skills, and pays great attention to detail, then you could be a perfect fit for this role. The company operates at a fast pace and is continuously growing, so a drive for personal growth and continuous improvement is essential.

      We are looking for a quick learner who can retain technical knowledge, possesses excellent logical reasoning and problem-solving skills, and communicates effectively both verbally and in writing. You should be adept at planning, working methodically, and following established processes, while also being able to think independently when required. Documenting your work as you go will be second nature to you.

      Job Benefits:

      Competitive salary
      Increasing annual leave with the length of service
      Day off on your birthday
      Flexible working arrangements
      Modern air-conditioned offices
      Weekly company-paid breakfasts/lunches
      Mileage allowance
      Private medical insurance
      Allowance for dental and optical care costs
      Pension scheme
      Training and career planning opportunities

      All our roles are UK based. When submitting your application to Colossus, please ensure the following

      • Your CV has your address and postcode.
      • You also have your correct phone number and email address so we can contact you asap regarding your application.
      • For confidentiality purposes, please remove any reference contact phone number’s and email address details from your CV.