2nd Line Support Office 365 Exchange AD, Part office based
Are you an experienced 2nd Line IT Support Technician looking for a new opportunity? We are currently seeking a skilled individual to join the Support Team of our client, a rapidly growing managed service provider serving numerous business customers in the West Midlands. With excellent opportunities for career progression, this role is perfect for someone who has the potential to develop their skills and thrive in a dynamic environment.
Technical Skills Required:
To excel in this role, you should possess the following technical skills:
Excellent problem-solving and troubleshooting abilities
Strong understanding of Windows Operating Systems and experience in providing support
Proficiency in networking, including TCP/IP, router configuration, DHCP, DNS, etc.
Sound knowledge of cloud technologies, particularly Office 365
Experience with WatchGuard, Ubiquiti, and ConnectWise products is a bonus
Proficiency in Windows Server Administration
Good understanding of security requirements and best practices
Responsibilities:
As a Level 2 IT Support Technician, your responsibilities will include:
Remote and on-site troubleshooting of customer IT issues
Performing server backup checks and proactive maintenance
System configuration and repair
User access and security administration
Providing exceptional customer service
Maintaining accurate records and documentation
Prioritizing workload and effectively managing pressure
Following, maintaining, and enhancing standard operating procedures
Occasional travel to customer sites will be required, so a valid driving license and access to a properly insured vehicle are necessary.
If you are a customer service-oriented individual who thrives in a team environment, possesses strong organizational skills, and pays great attention to detail, then you could be a perfect fit for this role. The company operates at a fast pace and is continuously growing, so a drive for personal growth and continuous improvement is essential.
We are looking for a quick learner who can retain technical knowledge, possesses excellent logical reasoning and problem-solving skills, and communicates effectively both verbally and in writing. You should be adept at planning, working methodically, and following established processes, while also being able to think independently when required. Documenting your work as you go will be second nature to you.
Job Benefits:
Competitive salary
Increasing annual leave with the length of service
Day off on your birthday
Flexible working arrangements
Modern air-conditioned offices
Weekly company-paid breakfasts/lunches
Mileage allowance
Private medical insurance
Allowance for dental and optical care costs
Pension scheme
Training and career planning opportunities
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