1st Line Support – Office 365 Specialist Office based Role
Are you an IT enthusiast with a year of hands-on experience in Office 365 support? Our client, a reputable Managed Service Provider (MSP), is actively seeking a skilled 1st Line Support – Office 365 Specialist to join their dynamic team. If you have a passion for helping clients navigate the world of Office 365 and possess excellent troubleshooting skills, this opportunity is for you!
**Key Responsibilities:**
– **First-Line Support:** Be the front-line hero! Respond promptly to client inquiries and service requests related to Office 365 via various communication channels.
– **Troubleshooting Pro:** Put your problem-solving skills to the test by diagnosing and resolving common Office 365 issues, ensuring client satisfaction.
– **Account Management:** Take charge of user accounts, permissions, and access rights within Office 365, prioritizing security and policy adherence.
– **Documentation Prodigy:** Maintain meticulous records of client interactions and issue resolutions using the ticketing system.
– **Client Training:** Empower clients by helping them understand Office 365 features and offering basic training when needed.
– **Escalation Guru:** When things get tricky, don’t hesitate to escalate complex issues to the right teams or senior technicians for quick resolution.
– **Quality Assurance:** Ensure that all Office 365 services are running smoothly for clients by conducting thorough quality checks.
**Qualifications:**
– **Experience Matters:** You should have at least 12 months of prior experience in a similar role, ideally within an MSP environment.
– **Office 365 Ninja:** Solid knowledge of Microsoft Office 365, including Outlook, SharePoint, Teams, and OneDrive, is essential.
– **Troubleshooting Whiz:** Proficiency in identifying and resolving common Office 365 issues is a must.
– **Communication Pro:** Outstanding communication and interpersonal skills are critical for delivering top-notch customer service.
– **Team Player:** While you can work independently, you also thrive as part of a collaborative team, taking ownership of your responsibilities.
– **Certifications:** Any relevant IT certifications like Microsoft Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Fundamentals are a bonus.
All our roles are UK based. When submitting your application to Colossus, please ensure the following
